Branch Service Coordinator - KB Bank (Palu, Central Sulawesi)

KB Bank is seeking a detail-oriented and proactive Branch Service Coordinator to join our team in Palu, Central Sulawesi. In this pivotal role, you will oversee the seamless execution of branch operations, ensuring all customer transactions and settlements are processed accurately and efficiently. As part of our commitment to delivering exceptional service, you will play a crucial role in maintaining the bank's reputation for reliability and customer satisfaction.

With a focus on operational excellence, you will daily manage branch activities, coordinate with cross-functional teams, and implement best practices to enhance service delivery. This position offers a unique opportunity to contribute to a dynamic banking environment while growing your career in one of Indonesia's leading financial institutions.

Join KB Bank in Palu and be part of a team that values innovation, integrity, and customer-centricity. We are looking for a proactive and detail-oriented professional who is passionate about delivering outstanding service and driving branch performance.

📋 Tanggung Jawab Pekerjaan

• Oversee the daily operations of the branch, ensuring smooth and efficient service delivery.
• Manage and coordinate customer transactions, including deposits, withdrawals, and fund transfers.
• Ensure accurate and timely processing of customer settlements and account reconciliations.
• Monitor and maintain compliance with regulatory requirements and internal policies.
• Coordinate with cross-functional teams to resolve customer inquiries and issues promptly.
• Implement and monitor service level agreements (SLAs) to ensure high-quality service standards.
• Provide regular reports on branch performance and service metrics to management.
• Train and mentor branch staff to enhance their service delivery skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Banking, or a related field.
• Minimum of 3 years of experience in branch operations or a similar role in the banking industry.
• Strong knowledge of banking regulations and compliance requirements.
• Proven experience in managing customer transactions and settlements.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Knowledge of banking software and systems, such as Core Banking Solutions (CBS) and Customer Relationship Management (CRM) systems.

🛠️ Keahlian

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