Customer Service (CS) Store Representative - Blibli Store Palembang

Join Global Digital Niaga as a Customer Service (CS) Store Representative at our Blibli Store in Palembang! This is your opportunity to be part of a dynamic retail team, delivering exceptional service to customers in one of Indonesia’s leading e-commerce platforms. As a CS Store Representative, you’ll be the face of our store, ensuring every customer leaves with a smile. Our Blibli Store in Palembang is a bustling hub where technology meets retail, and we’re looking for passionate individuals to join our team.

Every day, you’ll interact with customers, providing them with the best shopping experience possible. You’ll assist with product recommendations, answer inquiries, and help resolve any issues that may arise. This role is not just about sales; it’s about building relationships and ensuring customer satisfaction. With a friendly and approachable demeanor, you’ll play a crucial role in enhancing the overall shopping experience at our store.

At Global Digital Niaga, we believe in continuous learning and growth. We provide comprehensive training programs to ensure you have the skills and knowledge to excel in your role. Whether you’re a seasoned customer service professional or just starting out, we offer opportunities for you to grow and develop within our team. Join us in Palembang and be part of a vibrant retail environment where your contributions make a real difference.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by assisting customers with product information, recommendations, and purchases.
• Handle customer inquiries and complaints professionally and efficiently, ensuring customer satisfaction.
• Assist with inventory management and stock replenishment to maintain a well-stocked store.
• Promote Blibli products and services to customers, highlighting the benefits and features of our offerings.
• Collaborate with the store team to ensure a seamless shopping experience for customers.
• Participate in training programs and continuous learning initiatives to enhance your customer service skills.
• Maintain a clean and organized store environment, ensuring a pleasant shopping experience for customers.
• Adhere to company policies and procedures, promoting a positive and professional work environment.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field, preferably in a retail environment.
• Strong communication and interpersonal skills, with the ability to build rapport with customers.
• Fluent in both written and spoken Indonesian, with good English skills for customer interaction.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Familiarity with basic inventory management and point-of-sale (POS) systems.
• Enthusiastic, friendly, and customer-centric attitude.
• Valid ID and the ability to work in a retail environment.
• Willingness to undergo training and development programs.

🛠️ Keahlian

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